FAQs

Order & Delivery

Can I change my delivery option after I have placed an order?

We're sorry that you won't be able to amend your delivery option and details once you have placed the order. However, you can drop us a message via Whatsapp and we'll do our best to help. Please check your order and details carefully before you check out. 

Tracking Your Order

Am I able to track my delivery status?

We have an internal logistics team, hence, most of the delivery are done by us. You may check with us the delivery status via Whatsapp. 

Order Issues

1. Can I cancel or change my order after confirmation?

Cancellations and amendments can't be made once your order has been confirmed.

2. What should I do if I received a wrong product?

Please write to us via email if you received the wrong product with the following steps:

1. Please provide us with your order no (#xxxx) and invoice within 7 days from the date of delivery.

2. Take a picture of the wrong product received. Please do not unseal the wrong product.

Our team will resolve the issue as soon as possible. 

3. What should I do if I received a defective product?

Please reach out to us via Whatsapp if you received defective product with the following steps:

1. Please provide us with your order no (#xxxx) and invoice within 7 days from the date of delivery.

2. Take a picture and video of the defective product and send to us via Whatsapp.

Our team will respond and assist you with the defective issue.  

Pre-Order

Pre-Order Service 

Pre-Order service is available when the product is temporary out of stock or before the product is officially launched. Please ensure that you can accept the waiting period before you proceed with the Pre-Order.

Please read the terms & conditions stated before checking out.